1. Introduction
ISS Data Recovery operates the websites www.issdatarecovery.com and https://www.facebook.com/IssDataRecoveryCenter (collectively referred to as this “Site”).
You may contact us through the following channels:
- Phone: (02) 8899-2185, 0917-827-1818 (Globe), 0908-878-1818 (Smart)
- Email: info@issdatarecovery.com
- Fill out our Work Order and Service Agreement Form, or submit inquiries when availing of our services.
This page outlines our policies regarding the collection, use, storage, disclosure, and disposal of personal data collected from our clients and/or users of this Site, as well as those who avail of our data recovery service.
We are committed to protecting and securing your personal data. Should we ask you to provide information by which you can be identified, rest assured it will only be used in accordance with this Privacy Policy and applicable laws. By using this Site and availing of our services, you agree to the collection and use of your personal data in line with this Privacy Policy.
2. Collection and Use of Personal Data
“Personal data” refers to any information, whether recorded in material or digital form, from which an individual’s identity is apparent or can be reasonably and directly ascertained.
We may collect the following personal information:
- Full Name
- Company Name
- Home Address
- Company Address
- Email Address
- Contact Numbers
- Valid ID/s
- Facebook/Social Media Information (email, username)
- Other relevant data connected to your transaction with ISS Data Recovery
We collect these when you:
- Become a client and fill out our Work Order and Service Agreement Form
- Visit our office or service desk and avail of our services
- Make payments (diagnostic fee, down payment, full payment, refund), or sign waiver/release forms
- Send inquiries via email, call, SMS, or social media
- Apply for employment
These details help us understand your needs and allow us to provide efficient, accurate, and personalized service.
3. Data Sharing
We may, with your consent and/or as allowed by the Data Privacy Act, disclose your personal data to third parties as part of our regular operations or in the delivery of our services.
4. Control and Access to Your Information
You may request access to the personal data we hold about you. You may also request corrections or revisions if any information is inaccurate or incomplete. Please contact us using the details provided in Section 11. We will respond promptly to such requests.
5. Personal Data Security
We are committed to safeguarding your personal data. Devices sent to us are safely stored for 30 days; unclaimed devices after this period will be disposed of securely.
While no method of transmission over the internet is 100% secure, we have implemented physical, technical, and organizational measures to protect your data. However, we cannot guarantee absolute security.
6. Log Data
We collect data throughout our service process. This may include your:
- Name
- Address
- Company details
- Storage device details
- Bank and payment information
- Contact details
- Time and date of interactions
This data helps us provide and improve our services.
7. Use of Cookies
Cookies are small files placed on your computer to help analyze web traffic or customize your experience. We use cookies to:
- Identify which pages are used frequently
- Improve website functionality and tailor content to user needs
Cookies do not give us access to your computer or personal information beyond what you voluntarily share. You can accept or decline cookies via your browser settings, though declining may affect your experience on our Site.
8. Links to Other Websites
Our Site may contain links to other websites. Once you leave our Site, we are no longer responsible for the privacy and protection of any information you provide to those sites. Please review their privacy policies independently.
9. Personal Data Retention and Disposal
We retain personal data only for as long as necessary for:
- Fulfilling the purposes stated in this policy
- Legal obligations or defense of legal claims
- Legitimate business needs
Disposal is done securely to prevent unauthorized access or further processing.
For recovered files:
- We retain them for 5 days for warranty purposes.
- After the warranty period, we erase all data by securely deleting files, clearing all sectors, and overwriting binary/hexadecimal values.
For marketing:
- We may use customer information (e.g., first name, testimonials, or anonymized device info) in our social media posts, website, or Google search listings, subject to client consent.
10. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. Changes will take effect once posted on this Site. Continued use of our services implies your acceptance of any revisions.
11. Contact Us
For questions, requests, or concerns regarding this Privacy Policy, please contact:
Data Protection Officer: Allen Santos
Phone: (02) 8899-2185, (02) 8736-4419
Mobile: 0917-827-1818 (Globe), 0908-878-1818 (Smart)
Email: allen.santos@issdatarecovery.com, info@issdatarecovery.com
Office Address: Unit M9, 2nd Floor, DNBC Building, 481 Real St., Alabang-Zapote Rd., Almanza Uno, Las Piñas City, 1750, Philippines